QUALITY SERVICE

Since 1997 BP Koksoprojekt has had the Quality Management System based implemented. The System was developed on the basis of ISO 9001 standard and confirmed by the Quality Certificate No. 0410019970022 - E2 issued by RWTÜV Poland. In July 2003, the Quality Management System according to ISO 9001:2000 standard has been implemented. Two management processes, two main processes - namely design engineering process and projects completion process, and twelve auxiliary processes have been identified and elaborated. Their reciprocal interplay as well as criteria and methods required to provide its supervision and efficiency have been defined. Processes are being monitored and analysed by the appointed leaders. However processes which are provided subsuppliers and subcontractors.

The Quality System has been documented in:

• Quality Book,
• 16 processes,
• 22 procedures,
• 11 instructions,
• 4 norms.

The Quality System is regularly and systematically checked by RWTÜV Poland through inspection and re-certification audits as well as by internal audits which prove that our approach towards quality is effective and enables to reach intended objectives. The Company Management pays great attention to quality of engineering services and to Customers' satisfaction. It is expressed in the Quality policy adopted and realized by the Company and in the Objectives and targets of quality that are established every year.